ABOUT CANTERA Cantera IT Solutions is a boutique managed service provider based in Madison, Wisconsin, and a trusted technology partner for businesses seeking expert guidance and reliable support for their IT initiatives. THE FOUNDER A familiar face in the Madison area, our founder built his roots and his career right here at home. He graduated from Madison Technical College with a degree in System Administration and went on to dedicate his entire professional life to serving the State of Wisconsin as a Windows System Administrator. Leveraging over two decades of hands-on experience in maintaining critical systems, he transitioned to solopreneurship to directly offer his expertise to the community. His methodology is characterized by a practical, easy going approach, deeply rooted in years of real world problem solving. When he is not immersed in the challenges of the IT world, you’ll find him spending time with his family or riding his bike around Madison, enjoying the city he’s always called home. Rooted in Madison. Built on two decades of real-world IT experience. We understand your business first, then build the right technology around it. Our Mission Who We Are Cantera IT Solutions provides a comprehensive suite of essential services designed to maximize business efficiency, ranging from managed IT services and consulting to onsite support and specialized contract projects. We are dedicated to delivering high-quality IT support and consulting for organizations of every scale, always prioritizing a personal, human-centered approach. By identifying your specific needs first, we deliver complete, end-to-end technology solutions tailored to your business. Our Philosophy Our core philosophy is to assist clients throughout the entire IT project lifecycle, from initial concept and strategic planning to successful implementation, optimization, and ongoing maintenance. This end-to-end involvement ensures continuity, maximizes efficiency, and guarantees that the technology deployed perfectly aligns with the client's overarching business objectives. Cantera IT Solutions is equipped to manage projects of all complexities and scales, offering expertise in areas such as cloud migration, infrastructure modernization, cybersecurity enhancements, data management. We pride ourselves on transparent communication, proactive problem-solving, and a partnership approach that views our success as directly tied to the success of our clients.

Industries Every industry has unique technology needs. We tailor our IT solutions to fit the way your business actually works. Non‑Profit Organizations Cantera supports mission‑driven organizations by delivering technology rollouts that enhance operational efficiency, strengthen data security, and enable teams to focus on community impact rather than technical challenges. Retail Companies From point‑of‑sale systems to secure networks and inventory‑driven workflows, Cantera ensures retail environments operate with speed, reliability, and minimal downtime—critical for maintaining customer satisfaction and sales continuity. Restaurants & Hospitality We deploy technology solutions that keep service flowing smoothly, including Wi‑Fi networks, POS systems, kitchen display integrations, and secure guest connectivity. Our rollouts are designed to support fast‑paced, high‑demand environments. Veterinary Clinics & Animal Care Cantera helps veterinary practices modernize their operations with dependable networks, secure access to medical systems, and technology that supports both clinical workflows and front‑office efficiency. Manufacturing & Industrial Operations We deliver robust, scalable technology rollouts built to withstand demanding industrial environments. From secure networks to device deployments and operational system integrations, Cantera ensures technology supports productivity and uptime. Additional Sectors Our experience extends to many other industries, each with unique operational requirements. Cantera adapts its rollout approach to meet the specific needs of any environment, ensuring a seamless and professional deployment every time.

Understand What Your Business Needs Experienced resources in Information Technology understand the relationship between technology and you. ABOUT US Common IT Challenges Businesses Face Uncertainty Around Security & Data You're not fully confident your data is protected from cyber threats, ransomware, or accidental loss. Bottleneck As your business adds people, locations, or tools, your technology becomes slower, harder to manage, and less reliable. Aging Infrastructure Systems and equipment are past their prime, causing slow performance, compatibility issues, and increased risk of failure. Data Resiliency Businesses aren’t confident their data is being backed up properly or could be recovered after an outage, mistake, or ransomware attack. Unreliable IT Support Technology issues are handled only after something breaks, instead of being proactively managed to prevent downtime. Limited IT Resources There isn’t enough internal time, staff, or expertise to keep systems running smoothly and address issues as they arise. Reactive IT Management Technology problems are only addressed after something breaks, leading to downtime and disruptions. Training Gaps New tools or systems are introduced without proper guidance, leading to frustration and low adoption. How We Solve These Challenges CORE SERVICES 01 ON-SITE SERVICES 02

on-site services our offerings Our commitment to our clients extends beyond remote assistance, offering a full suite of professional on-site services designed to address complex technical challenges, minimize downtime, and ensure the smooth operation of your critical IT infrastructure. Network Install, Configuration & Management A reliable network is the backbone of every modern business. We design, install, configure, and manage secure, high-performance infrastructure built to support daily operations and scale with your growth. From planning through ongoing optimization, we ensure your network stays fast, stable, and protected. Request Service View More Office Moves/Relocation Make your move seamless with IT relocation services that keep your business running. We handle disconnecting, transporting, and setting up workstations, network gear, and critical systems so your team walks into a fully functioning workspace on day one. Your technology transitions smoothly, safely, and ready to go. Request Service View More Deployment Services Ensure new hardware, software, and systems are rolled out smoothly with structured deployment services. We handle planning, configuration, installation, and testing so each rollout is completed accurately with minimal disruption. Consistent processes and careful execution deliver reliable, efficient technology implementation. Request Service View More Security Cameras (CCTV) Discover the CCTV solution that addresses your exact needs. We provide full-service installation, deployment, maintenance, and management of IP security cameras to monitor and protect your assets. From single-location setups to multi-site systems, we deliver reliable coverage and peace of mind. Request Service View More Refresh Projects Ready to renew? End-of-life-cycle assistance for hardware and software is just as important as initial implementation. We manage the full refresh process — planning, procurement, deployment, and disposal — so you avoid production downtime and keep your technology current and supported. Request Service View More

core SERVICES our offerings As a boutique manage service provider (MSP), we deliver comprehensive or customized solutions to support your entire IT environment—including desktops, servers, and network devices. We elevate your operations with Microsoft 365 management , advanced endpoint protection, proactive patching, reliable backups, optimized system configurations, full administrative support, and 24/7 monitoring that keeps your business secure and ahead of disruptions. SaaS Backup Protect your cloud data with SaaS Backup that works around the clock. We secure your Microsoft 365 or Google Workspace environment with automated backups, fast recovery, and strong retention policies so accidental deletions, ransomware, and sync errors never disrupt operations or compromise information. Your data remains protected, accessible, and fully under your control. Request Service View More System Updates & Patch Management Keep your systems secure, stable, and up to date with reliable system updates and patch management. We handle every critical update and security patch to reduce vulnerabilities, improve performance, and maintain a consistent, well-protected environment. Your technology stays current and dependable without disrupting your day-to-day operations or business continuity. Request Service View More Monitoring and Alerting Maintain visibility and control across your entire IT environment with dependable monitoring and alerting. We track the health and performance of your systems in real time, identifying issues early and notifying you before they impact operations. With continuous oversight and timely alerts, your business stays stable, secure, and prepared for quick resolution when problems arise. Request Service View More Web Filtering Take control of your online environment with web filtering that keeps your team focused, your network protected, and your business running at full throttle. Block threats before they strike, stop risky sites in their tracks, and enforce smart browsing policies that boost productivity and security. It’s fast, flexible, and built to keep your organization safe. Request Service View More Remote Support Access fast, reliable assistance whenever you need it with our remote support services. Our team can securely connect to your systems to troubleshoot issues, resolve problems, and provide guidance without requiring an on‑site visit (No trip fees). It’s an efficient way to keep your operations running smoothly while minimizing downtime and disruptions. Request Service View More Endpoint Protection Protect every device in your environment with dependable endpoint protection against modern threats. Our solution monitors activity, blocks malicious behavior, and prevents unauthorized access across desktops, laptops, and mobile devices. With consistent security controls and ongoing oversight, your endpoints stay secure and your business protected. Request Service View More Microsoft 365 Migrations Transition your organization to Microsoft 365 with a structured, reliable migration process. We manage the transfer of mail, files, users, and settings to ensure data integrity and minimize downtime. With careful planning and best‑practice execution, your team moves smoothly to the Microsoft 365 platform while maintaining continuity and security throughout the process. Request Service View More

The purpose of the following template is to assist you in writing your accessibility statement. Please note that you are responsible for ensuring that your site's statement meets the requirements of the local law in your area or region. *Note: This page currently has two sections. Once you complete editing the Accessibility Statement below, you need to delete this section. To learn more about this, check out our article “Accessibility: Adding an Accessibility Statement to Your Site”. Accessibility Statement This statement was last updated on [enter relevant date]. We at [enter organization / business name] are working to make our site [enter site name and address] accessible to people with disabilities. What web accessibility is An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies. Accessibility adjustments on this site We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information]: Used the Accessibility Wizard to find and fix potential accessibility issues Set the language of the site Set the content order of the site’s pages Defined clear heading structures on all of the site’s pages Added alternative text to images Implemented color combinations that meet the required color contrast Reduced the use of motion on the site Ensured all videos, audio, and files on the site are accessible Declaration of partial compliance with the standard due to third-party content [only add if relevant] The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name] . The following pages are affected by this: [list the URLs of the pages] . We therefore declare partial compliance with the standard for these pages. Accessibility arrangements in the organization [only add if relevant] [Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements - starting from the beginning of the service (e.g., the parking lot and / or public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use] Requests, issues, and suggestions If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator: [Name of the accessibility coordinator] [Telephone number of the accessibility coordinator] [Email address of the accessibility coordinator] [Enter any additional contact details if relevant / available]

Privacy Policy A legal disclaimer The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy. Privacy Policy - the basics Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy. Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location. What to include in the Privacy Policy Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more. To learn more about this, check out our article “Creating a Privacy Policy ”.

Frequently asked questions Do you offer support for non‑profit organizations? Yes, we proudly support non‑profit organizations. Everyone deserves access to reliable IT services, and we’re committed to helping mission‑driven teams succeed. Do you have any minimum requirements for the number of seats or users? No, we don’t have any minimums. At Cantera we believe every organization, no matter the size, should have access to quality IT services. Are a la carte services an option? Yes, we have developed a flexible service model. We understand that not all clients require a comprehensive, bundled suite of services. This model is particularly beneficial for organizations seeking specialized expertise for short-term projects or those needing to fill specific gaps in their operational structure without committing to a broader, long-term commitment. I’m currently using GoDaddy, but managing it has become difficult. Can your team handle a full migration and set up a more streamlined environment? Absolutely — we can fully defederate your environment from GoDaddy, restore complete administrative control, and ensure you’re taking full advantage of the capabilities within your Microsoft 365 tenant. Our process is designed to eliminate the limitations of GoDaddy’s setup and deliver a cleaner, more powerful, professionally managed environment. My organization is currently using Google Workspace, but we’re looking to transition to Microsoft 365. Would your team be able to assist with the full migration? Absolutely, migrating between Google Workspace and Microsoft 365 is a core service we provide. Whether you’re moving from Google Workspace to Microsoft 365 or vice versa, our team can manage the entire process smoothly and ensure you’re fully set up for success. I need a security camera installed, but due to compliance restrictions it must operate completely offline. Can your team provide a solution that meets those requirements while still delivering reliable, high‑quality monitoring? Yes, we can implement a fully reliable, completely offline security system. Our solution ensures the cameras remain isolated from the internet and non‑routable, while still delivering dependable, high‑quality monitoring tailored to your compliance requirements.